Terms and conditions

1. INTRODUCTION:

By visiting and/or using any page on PIN-UP Website (hereinafter referred to as the Website) managed by B.W.I. BLACK-WOOD LIMITED, or by creating an account on the Website, you agree to:

  • User agreement terms and conditions;
  • Privacy Policy;
  • Betting Rules;
  • Any advertising terms, bonuses and special offers promoted on the pages of the Website.

All of the above terms and conditions are hereinafter referred to as the Terms.

Please read the Terms and Conditions carefully before accepting them. If you do not agree with the Terms or do not intend to follow them, please do not open an account and/or use the Website. Any use of any part of the Website means that you agree to be bound by the Terms.

The terms are effective as of May 6, 2016.

  1. Parties.
  2. Changes to the Terms.
  3. Legal requirements.
  4. Opening an account and financial transactions.
  5. Depositing and withdrawing funds from your account.
  6. Prohibited actions on the website.
  7. Agreement validity period.
  8. Liability limitations.
  9. Breach of terms.
  10. Rights to intellectual property.
  11. Lodging complaints and feedback.
  12. Denial of obligations.
  13. Legislation and jurisdiction.
  14. Data protection policy.

NETENT Terms & Conditions

GENERAL TERMS AND CONDITIONS

2. Parties.

2.1 The Site Operator is B.W.I. BLACK-WOOD LIMITED, acting as a paying agent, registered in Cyprus under registration number HE 405814, having its registered office at Spyrou Kyprianou 61, SK HOUSE, 4003 Limassol, Cyprus.

2.2 Carletta N.V. is licensed (Curaçao license No. 8048/JAZ2017-0003) and regulated by Antillephone N.V. Carletta N.V.’s registration number is. 142346, its Business address is Perseusweg 27A, Curaçao. Postal address is Perseusweg 27A, Curaçao.

2.3 Wherever the pronouns «‎we», «‎us», «‎our» and the words «‎Company» are used in the Terms, they refer to the above party with whom you are making the agreement.

2.4 Wherever the pronouns «you», «your», «yours» and the words «Customer» and «user» are used in the Terms and Conditions, they refer to the party who accepts the Company’s terms and conditions and enters into an agreement with the Company.

2.5 By registering on the PIN-UP website, you confirm that you are not a resident of the following countries: Afghanistan, Albania, Algeria, Angola, Aruba, Bonaire, Cambodia, Curacao, Cyprus, Denmark, Ecuador, France, Georgia, Great Britain, Greece., Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Lao, Latvia, Lithuania, Moldova, Myanmar, Namibia, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sint Eustatius, Sint Maarten, South Korea, Spain, Sudan, Syria, Taiwan, Uganda, United States of America, Yemen, Zimbabwe.

2.5.1 By agreeing to the Terms, the Client confirms that at the time of using the online services provided by the Company:

  1. they are not physically residing in any of the countries listed in clause 2.5 of the Terms;
  2. they comply with the laws of their country of citizenship and/or their country of residence in respect of the laws authorizing or prohibiting the use of any services provided on the Company’s website;
  3. they are acting on their own behalf;
  4. they are not restricted in their legal capacity;
  5. they have not been diagnosed or classified as pathological or compulsive players.

2.5.2 In addition, clients from Armenia are prohibited to use the «Sports» section of the site. If the site administration discovers that any sports bets were made by residents of Armenia, all these bets may be canceled (calculated with odds 1/1).

3. CHANGES TO THE TERMS.

3.1 The Company reserves the right to amend, edit and change any terms and conditions for various reasons including commercial, legal and customer service related.

3.2 Updated Terms and their effective dates are available on the Company’s website. We shall inform the Client of any amendments, additions or changes by posting an updated version of the Terms on the Website. Any changes shall be deemed to be effective from the date of posting on the Website.

3.3 The Client is obliged to familiarize himself with the current Terms and regularly check for updates.

3.4 We reserve the right to make any changes to the operation of the Site, such as the software used and the services provided, without advance notice. However, we will do our best to notify users of any changes via the contact details provided in the Client’s account.

3.5 If you do not agree with any changes, you may stop using the Website. Your continued use of any part of the Website after the effective date of the latest version of the Terms will be deemed acceptance of the revised Terms.

4. LEGAL REQUIREMENTS.

4.1 Under no circumstances may minors under the age of 18 or any other age considered illegal for gambling in a particular jurisdiction use the services of the Site. Use of the Site services by an underage Client will be considered a violation of the Terms and Conditions. The Company has the right to suspend your account and refuse to provide the Site services if the Company suspects that the Site services are being used by an underage Client.

4.2 The Company reserves the right to request a copy of your identity document to confirm your age in order to prevent underage Clients from using the Website services.

4.3 The Company does not guarantee that all services of the Site will comply with the legal regulations of your particular jurisdiction. You use the services provided by the Site at your own discretion, assuming responsibility for deciding whether your use of the Site’s services is legal in your jurisdiction.

Please note that Internet gambling may be illegal in accordance with the jurisdiction of your area of residence, in which case you may not use your payment card to make any transactions on the Website.

4.4 You acknowledge and agree that your use of the Website services complies with all applicable laws and regulations in your jurisdiction. The Company is not responsible for any unlawful or unauthorized use of the Website by you.

4.5 You are solely and exclusively responsible for the payment of all applicable fees and taxes on any winnings received through the Website. If winnings are taxed by local legislative or tax authorities, you are responsible for declaring your winnings and/or losses to such authorities.

4.6 You are solely responsible for the security of your personal account information, including your login information – username and password.

4.7 You agree to notify the Company immediately of any unauthorized access to your account and/or any violations of security. You agree to provide evidence of such unauthorized access upon Company’s request.

4.8 The Company shall not be liable for any losses incurred by you if your login and password details have been used by another person.

5. OPENING AND ACCOUNT AND FINANCIAL TRANSACTIONS.

5.1 In order to use the services of the Site, you must open an account (hereinafter referred to as «Your Account») by providing your email address and cell phone number, and then select a password to be used for logging in. In addition, to obtain full access to all features of the Site, during the registration process, provide the Company with your personal information, including your name, date of birth, city and residential address.

5.2 The name and last name, as well as the date of birth, indicated by you during registration, must be your real personal data. The Company reserves the right to request a copy of your identity document to confirm your personal data, as well as a document confirming your legal capacity to carry out financial transactions using the specified payment details. This procedure is called «Account Verification» and the Client who has successfully submitted all the required documents may be called a «Verified Client». The Client may attach a copy of his/her identity document in his/her Personal Area, in the Profile section, Upload Documents section, at any time, including immediately after registration and before or after a withdrawal request. If you are unwilling or unable to provide the information we request, we reserve the right to suspend your account until you provide us with the required information and/or to delete your account completely if we are unable to continue to receive this information from you.

5.3 You confirm that you provide real and accurate personal information about yourself when registering on the Site, and if any of this information changes, you undertake to notify us in a timely manner. If you fail to comply with these requirements, we reserve the right to restrict access to your account and subsequently close it completely, canceling all transactions (bonuses, winnings), as well as all bets and their winnings.

5.4 Only one account per person/device/household/family is allowed on our Site. In case of violation of this rule, accounts will be labeled as duplicate accounts («Duplicate Account»). Company shall have the right to immediately delete any Duplicate Accounts and, BY DEFAULT:

5.4.1. recognize any transactions made from the Duplicate Account as invalid;

5.4.2. refund all bets and deposits made from the Duplicate Account, less any withdrawals and any Company fees for related financial transactions;

5.4.3. cancel any refunds, winnings and bonuses that you received or collected while using an active Duplicate Account. You agree to return all such funds withdrawn from the Duplicate Account to us upon our request.

5.5 Minimum amount for single withdrawal: 500 BDT.

5.6 Account verification is carried out by our finance or security departments on working days Monday to Friday, except where user account verification is necessary to process an active withdrawal request.

5.7 Your issuing bank may charge additional transfer and processing fees.

6. DEPOSITING AND WITHDRAWING FUNDS FROM YOUR ACCOUNT.

6.1 The Company does not accept funds from third parties. You may only deposit funds from an account registered in your name.

6.1.1 If the security check shows that the deposit was made by a third party, the company reserves the right to cancel all winnings on this account and block it until all circumstances are clarified.

6.1.2 If a bank transfer is required to return funds to the rightful owner, all transfer fees are paid by the recipient.

6.2 We reserve the right to use third party organizations to process electronic transactions, both payments made by you and to you.

7. PROHIBITED ACTIONS ON THE WEBSITE.

7.1 It is prohibited to upload to the Site the amount of information that may cause malfunctions, as well as to perform any actions that may affect the performance of the Website, such as the use and/or distribution of viruses or similar malicious programs.

7.2 Misrepresentation, deletion or any other alteration of the Website data is prohibited.

7.3 You agree not to use any hacking and/or similar methods to breach the Website’s security system. In the event of a breach of our security system, we will terminate your access to the Website services and block your account. The Company reserves the right to inform any relevant authorities of such events.

7.4 Gaining an unfair advantage (commonly known as cheating) is not permitted. This includes using any malicious software, using bugs and loopholes in our software, and using automated players known as «bots».

7.5 Collusion or attempted direct or indirect collusion with other players is not permitted during your use of the Website.

7.6 We will take all reasonable steps to prevent such activity, identify any collusion and all players involved and take appropriate action. We will not be responsible for any loss or damage that you or any other player may have suffered as a result of collusion, fraud or other illegal activity and/or cheating. Any action we take against any parties involved will be at our absolute discretion.

7.7 We reserve the right to terminate your access to the Website and block your account at any time without prior notice if we detect any suspicious activity relating to your account. In such an event, we will not be obligated to refund or compensate you for any funds remaining on your account balance. We reserve the right to inform any appropriate authorities of such activities, and you agree to cooperate fully with us in their investigation.

7.8 The Company will not be liable for any losses you may have suffered if you experience information technology or software problems caused by attacks, viruses or other malicious programs while using the Website and/or any links provided on the Website.

7.9 Aggressive, derogatory or insulting communication, swearing and harassment of the Website employees and other clients is prohibited. In case of violation of one or more clauses of the Terms by the Customer, the administration has the right to block or delete the Customer’s account without any payment of funds to his account.

7.10. When using the Website, the Customer is prohibited from using any technical or software tools based on algorithms of automatic decision-making, any programs and scripts that perform autofilling of forms and automatic sending of requests, including so-called «robot programs», as well as any software to automate trading. The Administration has the right to block the accounts of Customers who violate this rule, cancel any orders made from these accounts, as well as block or confiscate any funds available on the account.

7.11. Presentation of forged documents or documents belonging to other persons in the process of account verification or any other checks conducted by the Website administration is prohibited. Such actions will be regarded by the Website administration as fraudulent, as a result of which we will be forced to immediately terminate your access to the Website services and block your account.

7.12. Transfer of ownership of an account from one person to another by any means of exchange, gift or purchase is strictly prohibited. Any account registered on our website may only be used by one individual.

8. AGREEMENT VALIDITY PERIOD.

8.1. You may cancel your account at any time by sending an email to support@pin-up.support.

8.2 Before closing your account, the Company reserves the right to recover from you any amount of money you owe the Company.

8.3 In the event of termination of your account, neither party shall have any further obligations towards each other.

8.4 The Company reserves the right to delete your account, including your username and password, without prior notice if the Company finds that the Terms have been violated.

8.5 Inactive Account Fees. If you do not use your account for betting or gaming, making deposits, withdrawals or transfers, or if it is otherwise inactive for at least six (6) consecutive months, it becomes an inactive account. All inactive accounts will be charged a fee of 5% of the current balance (inactive account fee). For more details, please email support@pin-up.support.

We will notify you when your account becomes inactive at least 14 days before the inactive account fee is charged.

9. LIABILITY LIMITATIONS.

9.1 You agree that your use of the Website services is solely your choice, made at your own discretion and risk.

9.2 The Website is operated in accordance with the Terms and Conditions described on this Website. We make no further warranties in relation to the Website services and hereby disclaim any liability arising to the extent permitted by law.

9.3 We shall not be liable for any damage or loss including but not limited to: loss of data, revenue, prestige, reputation and any other unforeseen loss.

9.4 The Company shall not be responsible for the content of any other websites accessed through the Website.

10. BREACH OF TERMS.

10.1 You agree to fully indemnify the Company against any costs and charges (including legal fees) and any other expenses incurred as a result of a breach of these Terms.

10.2 If you breach the Terms, we reserve the right to

10.2.1. send you a notice of breach of the Terms requiring you to cease any further breaches;

10.2.2. suspend your account so that you cannot use the Website services

10.2.3. block your account, with or without prior notice to you;

10.2.4. debit any amount of payments, bonuses or winnings from your account received by you as a result of any breach.

10.3 The Company reserves the right to delete your account without the possibility of reinstatement if you fail to comply with any of the clauses of the Terms.

10.4 At the first sign of account fraud or non-compliance with the Terms of this agreement, the Company reserves the right to temporarily suspend your account while the security department investigates. The investigation usually takes between 7 and 30 business days, excluding weekends and holidays. This timeframe is subject to change on a case-by-case basis.

11. RIGHTS TO INTELLECTUAL PROPERTY.

11.1 The contents of the Website are subject to copyright. All materials presented on the Website and available for downloading or printing may only be stored on one personal computer and may be printed for non-commercial use only.

11.2 Use of the Website does not give the Customer any rights to intellectual property owned by the Company or any other third party.

11.3. The use of any trademarks, logos or other creative website materials is prohibited.

12. LODGING COMPLAINTS AND FEEDBACK.

12.1 If you need to make a complaint about the operation of the Website, please contact our support team.

12.2 In the event of any discrepancy between the data displayed on your screen and the data available on the Company’s server, the latter will be deemed factual and final.

12.3 Claims on the results of sports events, on which bets were placed, are accepted within 30 calendar days from the end of the event and only upon presentation of any official documents on the results or a link to the website of the event organizer, confirming the validity of the claim.

12.4 For all claims relating to any transfers of funds from the account, the only evidence recognized shall be the transfer logs in the Company’s system.

12.5 To clarify issues related to incorrect display of the account balance or funds that were not credited as winnings, the user should apply to the support service within the next 30 calendar days. In case the application is submitted after 30 calendar days, the PIN-UP administration makes a decision on the expediency of its consideration.

12.6 In situations outside the scope of this agreement, the final decision shall be made by the Company’s administration.

12.7 Any requests sent to the Company’s support e-mail address (support@pin-up.support) will be responded to within 2 days (48 hours) of receipt of the request e-mail. The same timeframes apply to the processing of any Customer requests that require changes to the account by the administration.

13. DENIAL OF OBLIGATIONS.

13.1 If the Company is unable to get you to comply with your obligations, this does not relieve you of the need to comply with those obligations.

14. LEGISLATION AND JURISDICTION.

14.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus and you accept the exclusive right of the courts of the jurisdiction of the Republic of Cyprus to settle any disputes (including indemnities and counterclaims) which may arise in connection with these Terms.

14.2 Internet gambling may be illegal in accordance with the jurisdiction of your area of residence, in which case you may not use your payment card to make any transactions on the Website.

14.3 It is the Cardholder’s responsibility to know and understand the laws regarding Internet gambling in their country of residence.

14.4 Minors are strictly forbidden to use the Website.

15. DATA PROTECTION POLICY.

15.1 This policy contains regulations applicable to the Company’s Website. The controller and processor of the personal user data on the Website is the company B.W.I. BLACK-WOOD LIMITED (hereinafter referred to as «the Company», «we», «our», «ours» or «us»), the Company’s office is located at: Spyrou Kyprianou 61, SK HOUSE, 4003 Limassol, Cyprus, operating under the license of the Carletta N.V., whose office is located at: Perseusweg 27A, Curaçao.

15.2. All visitors to the Website and/or persons using the features of the Website are subject to the collection of personal data (hereinafter referred to as «the Users» or «you»). The Company and the User are referred to as “Parties” when mentioned together, and «the Party» when mentioned individually.

15.3 This policy explains how We use and protect any personal data collected from Users of the Website.

15.4 We comply with the rules set out in the General Data Protection Regulation (Regulation (EU) 2016/679), namely that we ensure that Users’ personal data will:

  • of legitimate, fair and transparent processing on our side;
  • collected for specific, explicit and legitimate purposes, they will not be further used in a manner inconsistent with those purposes («purpose limitation»);
  • adequate, appropriate and limited to what is necessary for the purposes for which it will be processed («data minimization»);
  • accurate and updated as necessary; all reasonable steps must be taken to ensure that any personal data that is inaccurate for the purposes for which it is to be processed is erased or corrected as soon as possible («accuracy»);
  • stored in a form that allows Users to be identified, no more than is necessary for the purposes for which the personal data are processed; («limitation of storage»);
  • processed in a manner that ensures its adequate security, including protection against unauthorized or unlawful processing, accidental loss, destruction or damage, using appropriate technical and structural methods («integrity and confidentiality»).

15.5 The personal data collected and processed by the Company includes: surname, first name, patronymic, residential address and contact information, valid e-mail address, place of residence, relevant payment information, login (username). In order to verify the User’s identity, the Company may request a scanned copy of the User’s passport or other identification document. All personal information provided by you must be accurate and reliable. You are solely responsible for the accuracy, completeness and correctness of the data provided by you.

15.6 How we will use your personal information. We use your personal data to assist in the user identity verification process carried out when users register on our website. This data is then used to identify you and authenticate payments from User to Company and from Company to User. We use your payment details (such as cardholder name, credit card number and card expiration date) to provide you with services on our website.

15.7. We use your personal data for the following purposes: 

  • to provide you with our services;
  • to keep your account and records;
  • to contact you regarding the provision of our services;
  • to provide answers and feedback to your questions and comments;
  • to track the dynamics and level of use of our Website and the quality of our services;
  • to determine indicators of user interest in our services;
  • to improve the quality of our services and our Website;
  • notify you of our special offers and services that may be of interest to you;
  • to determine your experience using our Website; to transfer your winnings to you (subject to all applicable terms and conditions);
  • receive information from you, including through surveys we conduct;
  • for disputes settlement;
  • for charging a fee (if there are appropriate grounds);
  • to troubleshoot problems and errors on our Website;
  • to prevent potentially prohibited or illegal activities;
  • ensure compliance with our Terms and Conditions and all our policies set out on this Website.

15.8 Disclosure of your personal data. Your personal data may be disclosed (transferred) by the Company to any of our subsidiaries or business partners (irrespective of their geographical location) for the purposes described above in this policy. We ensure that all such companies are aware of the rules on processing personal data under the General Data Protection Regulation (Regulation (EU) 2016/679) and comply with the provisions of that regulation.

15.9 The aforementioned companies, as well as us, may from time to time engage third parties to process your personal data for the purposes set out above, provided that such processing is governed by contractual arrangements in accordance with the law. Your personal data may also be disclosed to relevant governmental, regulatory or executive authorities where required or permitted by law.

15.10. By registering on the Website, the Customer agrees to receive service-related and promotional SMS or emails sent by the Service Provider or third parties authorized by the Service Provider to the cell phone number or email address specified by the Customer when registering on the Website or provided subsequently.

NETENT Terms & Conditions:

  1. Absolute country restrictions apply to: United States of America, United Kingdom, Spain, France, Italy and the United Kingdom.
  2. Country Restrictions. NetEnt content must not be available in the following countries: Afghanistan, Albania, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria, Cambodia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Ghana, Great Britain, Greece., Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Lao, Latvia, Lithuania, Mexico, Moldova, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Republic of Trinidad and Tobago, Romania, Serbia, Singapore, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Syria, Taiwan, Tunis, Uganda, United States of America, Yemen, Zimbabwe.
  3. Branded slots restrictions: Guns & Roses, Jimi Hendrix & Motörhead will not be available in the following countries: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Belgium, Bulgaria, Cambodia, Canada, China, Denmark, Ecuador, Estonia, France, Great Britain, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Lao, Latvia, Lithuania, Malaysia, Mexico, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Qatar, Romania, Russia, Singapore, South Korea, Spain, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Uganda, Ukraine, United States of America, Yemen, Zimbabwe.

Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) can only be played in the following countries: Andorra, Armenia, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Peru, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland.

  1. Pooled Jackpot. No pooled jackpots games will be made available in the following territories: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, and Ukraine.