License & Operator

This page contains official operator and licensing information for this website, plus guidance on verification, security, and complaints.

18+ only. Availability of services may depend on local laws and regulations. Nothing on this website constitutes legal advice.

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Key facts

Below is a summary of the official legal information published on this website.

Item

Official details

Licensed entity

Carletta N.V. (pinupbd_net)

License & regulator

Curaçao license No. OGL/2024/580/0570, regulated by Antillephone N.V. (pinupbd_net)

Company registration

Carletta N.V. registration number: 142346 (pinupbd_net)

Business / postal address

Perseusweg 27A, Curaçao (pinupbd_net)

Paying agent (as stated in Terms)

B.W.I. BLACK-WOOD LIMITED, Cyprus, reg. no. HE 405814, Spyrou Kyprianou 61, SK HOUSE, 4003 Limassol, Cyprus (pinupbd_net)

Support email

support@pin-up.support (pinupbd_net)

Licensing statement

This website operates under a Curaçao license. The licensed entity is Carletta N.V. and the license is regulated by Antillephone N.V.
Availability of services may depend on local laws and regulations. Users are responsible for ensuring compliance with applicable local rules.

Operator & legal entities

For transparency, the following legal entities are referenced on this website:

  • Carletta N.V. — the licensed entity under Curaçao license No. OGL/2024/580/0570. 
  • B.W.I. BLACK-WOOD LIMITED — referenced in the Terms as acting as a paying agent (Cyprus, HE 405814). 

When you use this website, the applicable legal relationship and references are described in the Terms & Conditions.

How to verify the official website

To reduce the risk of scams or fake websites:

  1. Check the domain carefully and use a saved bookmark for the official site.
  2. Confirm a secure connection (HTTPS).
  3. Compare the license details with the “Key facts” section on this page.
  4. Download the app only via official links published on this website.
  5. If anything looks suspicious, contact support before logging in or making payments.

Security notice

Support will never ask for your password, PIN, or OTP.
Never share these details via chat, email, messenger, or social media.

If you suspect a scam, stop immediately and contact support.

KYC & AML (verification and anti-money laundering)

To protect accounts and prevent fraud, verification (KYC) may be required, especially for withdrawals or security checks. AML procedures help prevent illegal use of financial systems.

Complaints & dispute resolution

If you have an issue, complaint, or dispute, use the official procedure so your request is tracked and handled within the stated timelines.

Responsible play (18+)

Gambling should be for entertainment only. Set limits, take breaks, and avoid chasing losses.
18+ only. If you feel you are losing control, take a break and contact support.