Complaints procedure
If you have a complaint or dispute, please use this official procedure so your request can be tracked and handled within stated timelines.
This website operates under a Curaçao license. Availability of services may depend on local laws and regulations. Nothing on this website constitutes legal advice.
How to submit a complaint
- Contact support and describe the issue clearly.
- Provide your account email/ID and relevant details (transaction reference, date/time, screenshots).
- If the issue is not resolved, request escalation as a formal complaint.
- You will receive a response after review, or a request for additional information if needed.
- Contacts
What to include in your complaint
- Account email/ID
- Short summary of the issue
- Date and time the issue occurred
- Transaction reference (if payment-related)
- Screenshots or screen recording (if available)
- Device/OS details (for app issues)
Typical timelines
Response times can vary depending on the type of issue and workload. We aim to respond as soon as possible after reviewing all details.
If additional verification is required, this may extend processing time.
Verification info: KYC & AML
Payment help: Deposit & Withdrawal
Security notice
Support will never ask for your password, PIN, or OTP.
Do not share these details with anyone. If someone requests them, stop and contact support.
Stay safe online: Account Security
What issues can be reviewed
Complaints can include topics such as:
- deposits and withdrawals (BDT)
- bonus application or eligibility (with stated terms)
- account access and security concerns
- verification (KYC) delays or document issues
- technical issues with the website or app
Bonus rules: Bonus Terms
Responsible play reminder
Gambling should be for entertainment only. Set limits and take breaks.
Responsible Gambling: Responsible Gambling