Account Security

This page explains how to protect your account, avoid scams, and keep your personal and payment information safe while using the website and app.

18+ only. This website operates under a Curaçao license. Availability of services may depend on local laws and regulations. Nothing on this website constitutes legal advice.

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Full-width account security banner with padlock and shield icons for safe login and anti-scam protection

Never share OTP / PIN / Password

Support will never ask for your password, PIN, or OTP.
Do not share these details via chat, email, messenger, or social media. If someone asks for them, stop immediately and contact support.

Use a strong password and enable 2FA (if available)

  1. Use a unique password that you do not use on other websites
  2. Change your password regularly
  3. Do not save passwords on shared devices
  4. If 2FA is available, enable it for extra protection
  5. Log out after use on public/shared devices

Device and app safety

  1. Download the app only via official links on this website
  2. Check the app version and requested permissions before installing
  3. Keep your operating system updated
  4. Avoid installing APK files from unknown sources
  5. Use a device screen lock (PIN/biometrics) for protection
  6. Official app guide: Download App

Payment safety basics

  1. Use only accounts that belong to you (name match may be required)
  2. Double-check wallet details before confirming
  3. Keep transaction references until balance is updated
  4. Avoid duplicate payments if a transaction is pending
  5. Never follow payment instructions sent by unknown accounts
  6. Payments guidance: Deposit & Withdrawal

Social engineering & scam patterns

  1. “Support” asks you for OTP/PIN/password to “confirm” the account
  2. Fake giveaways or bonuses with no terms
  3. Messages pushing urgency: “deposit now or lose access”
  4. Links to websites that look similar but use different domains
  5. Requests to pay to personal numbers/accounts
  6. How to verify the official site: Verify Official Site

What to do if you suspect account compromise

  1. Change your password immediately.
  2. Log out from all sessions (if the option is available).
  3. Review recent account activity and transactions.
  4. Contact support and provide details of the suspicious activity.
  5. If you shared OTP/PIN/password, mention it to support so they can secure your account faster.
  6. Get help: Support

FAQ

Q: Will support ask for my OTP or PIN?
A: No. Support will never ask for your password, PIN, or OTP.

Q: I installed an APK from another website. What should I do?
A: Uninstall it, run a device security scan, update your OS, and install the app only via official links on Download App 

Q: I made a payment but the balance is not updated. Should I pay again?
A: First wait the stated processing time and avoid duplicate payments. If it’s still not updated, contact Support with the transaction reference.